Donate reusable masks to essential workers, or get a pack of your own. ML MASKS
Donate reusable masks to essential workers,
or get a pack of your own. ML MASKS

How it Works

Select the items to return

Get a return confirmation

Stick it in the mail

Need to return a order?

For all orders, enter your order number and billing zip code​​ here​. ​Then follow the instructions to print your return label. The shipping is free (free for you, not for us) if you're in the U.S. We’ll refund you within 1-2 weeks of receiving your return.

What about returning something I bought in a Marine Layer store?

It’s easiest to return those items to one of our stores, but if that doesn’t work for you shoot us an email ( with your name and address and we'll get you a prepaid label to ship it back to us.

How do I return or exchange a gift? (Don’t worry, we won’t tell.)

Click the "start a gift return" option ​here​ and simply enter the order number and shipping zip code.Then follow the instructions. It’s pretty easy, even by our standards.

How about if I don’t have a receipt or I got my items from one of your awesome retail partners?

If you don’t have proof of purchase, email us at​ and we’ll try our hardest to find the info you need and figure out the best way for you to return it. If you got your items from somewhere besides our website or our stores, you’ll need to return it there within the guidelines of their return policy.

Do you have a guarantee on your stuff?

If your item doesn’t hold up or has a defect, you have 365 days to return it no questions asked.

What exactly can I return?
  • All items purchased within the last year (365 days to be exact).
  • Jewelry must be returned with original packaging.
  • Personal care items (like soaps, lotion, etc) must be unopened and in their original packaging.
What exactly can’t I return?
  • Any item you didn’t purchase from our website or a Marine Layer store
  • Final Sale items purchased during our annual Surplus Sale
  • Free gifts or promotional items
  • Mystery Tees
  • Bathing suits that have been worn or are missing the hygienic lining
What if I need a different size?

We can exchange items for size here! If you want something else altogether, you can send back your items and place a new order. If you want Marine Layer credit, follow the gift return instructions and we’ll email you a gift card.

How soon will I get my money back?

Once we receive your return, it usually takes 1-2 weeks to see your credit. You’ll get a refund confirmation email as soon as we process it.

What if I’m not in the U.S.?

We love to travel as much as the next guy, but our pre-paid return labels only cover shipments within the U.S. Feel free to send your return to Marine Layer ℅ Returns Dept 1572 California Street, San Francisco CA 94109 and we’ll process it for you.

Still having trouble?

Email us with your name and order number and we will get back to you within 24 (business) hours.