Refund policy

How do I return an online order?

For all marinelayer.com orders, enter your order number and shipping zip code here. The shipping is free (free for you, not for us) if you're in the U.S. We'll issue your refund to your original form of payment once we receive and process your return, usually within 14 days of delivery. Gift card refunds and exchanges will be issued once the return is on its way back to us. You can also return online orders to any of our stores.

 

What about returning something I bought in a Marine Layer store?

It’s easiest to return those items to one of our stores, but if that doesn’t work for you contact us here with your name and address and we’ll get you a prepaid label to ship it back to us.

 

How do I return or exchange a gift? (Don’t worry, we won’t tell.)

Click the "Got a gift?" option here and simply enter the order number and shipping zip code. Then follow the instructions. It’s pretty easy, even by our standards.

 

How about if I don’t have a receipt or I got my items from one of your awesome retail partners?

If you don’t have proof of purchase, contact us here and we’ll try our hardest to find the info you need and figure out the best way for you to return it. If you got your items from somewhere besides our website or our stores, you’ll need to return it there within the guidelines of their return policy.

 

What if it’s from a Marine Layer outlet?

It’s easy, just bring it back to any outlet within 30 days, with the tags attached. Heads up, we can’t accept outlet returns at other stores or online. Sorry, it’s a whole thing.

 

Do you have a guarantee on your stuff?

If your item doesn’t hold up or has a defect, you have 365 days to return it no questions asked.

 

What is your return policy?

You can return or exchange pretty much anything for 365 days, no questions asked, except for a few things:

• Any item you didn't purchase from our website or a Marine Layer store
• Customized items: once you make it yours, it's...yours.
• Bathing suits that have been worn or are missing the hygienic lining
• Boxers and boxer briefs that have been worn or are not in the original packaging
• Final Sale items: Re-Spun Take Back Bag, Gift Cards, Mystery Tees, and any items marked Final Sale
• Outlet Items: you can still return them, but do it within 30 days in person, with the tags attached

 

What if I need a different size or want something else?

You can exchange items here! If you want Marine Layer credit, follow the instructions and we’ll email you a gift card.

 

What if I’m not in the U.S.?

We love to travel as much as the next guy, but our pre-paid return labels only cover shipments within the U.S. Feel free to send your return to Marine Layer ℅ Returns Dept 1572 California Street, San Francisco CA 94109 and we’ll process it for you.

 

What if I'm in the E.U.?

If you’re ordering from the E.U., you have a 14-day right to withdraw your order (even if it’s a final sale product). To do so, click here or reach out to us at ohhey@marinelayer.com and we'll take care of you.

 

 

What if I sent the wrong item back in my return?

We don't store items mistakenly sent to us. If you accidentally sent the wrong item to us in your return, contact us as soon as possible. We can't guarantee your item will be found, but we will do our best. Unfortunately we're not able to provide compensation for incorrect items sent to us and we have sole discretion over the handling and disposition of all items mistakenly sent to us.

 

Still having trouble?

Contact us here with your name and order number and we will get back to you within 24 (business) hours.