HOW SOON WILL MY ORDER SHIP?
For quality control and speed we now ship everything from our headquarters in San Francisco. All orders ship the same day if you order by noon. We use priority mail because it is very fast and your package c an be dropped off without a signature. Plus, we think that guy with the long hair who does the UPS ads is an idiot.
CAN I MAKE A RETURN?
Yes, you can return a shirt for any reason within a year of purchase – shipping’s on us. Email your name, order number and what items you’re returning to email@example.com and we’ll take it from there.
CAN I EXCHANGE AN ITEM?
Sure. Just shoot a note to firstname.lastname@example.org and the intern Daniel Blaine will help you slip into something more comfortable.
CAN A REAL PERSON HELP ME FIND MY SIZE?
Yup – just send an email to email@example.com and provide a few basic measurements (height, weight, etc.) and the item(s) you’re looking to purchase and we’ll get you set up with a great fitting shirt.
YOUR SHIRTS ARE EXPENSIVE, DO THEY COME WITH A FOOTBALL PHONE OR ANYTHING?
Nope. We think it’s better to pay a little more for a shirt that you really like.
I HAVE AN EXISTING GIFT CARD/PROMO CODE BUT NOW IT’S NOT WORKING – WHAT GIVES?
While launching our new site some of the old elements didn’t quite transfer seamlessly, so for now we ask that you contact us at firstname.lastname@example.org and we will get you set up with a new code or card in the original amount.
CAN I WASH THE SHIRTS IN HOT WATER AND PUT THEM IN THE DRYER?
You can, but it is much, much better to wash cold and dry on low heat. In general the softer the shirt, the more tlc required in care.
WHO’S THE IDIOT WHO SPELLED “COTTON” INCORRECTLY ON YOUR FIRST SHIRT LABELS?
What does this airstream photo have to do with Marine Layer?
Nothing, Bri found it online and Mike thought it was really cool.
How important are copyright issues to us?
Very. Sweet airstreem photo cred: Florian